WEBSITE MAINTENANCE ONGOING SUPPORT BY SYNISTAR

Your website launched. Now keep it working.

Synistar maintenance plans keep your website updated, backed up, monitored, supported, and easier to manage as your business changes.

Get a Maintenance Recommendation Current Client Portal

Monthly support WordPress updates Backups Monitoring

01Stay currentCore, theme, and plugin updates handled on an ongoing basis.

02Stay recoverableBackups and monitoring help reduce the impact of technical problems.

03Stay supportedSubmit requests through the client portal and keep work documented.

04Stay focusedSpend less time managing website upkeep and more time running the business.

MAINTENANCE PLANS START SMALL OR BUILD A CUSTOM PLAN

Choose the level of support your website actually needs.

Final pricing depends on website complexity, hosting, support expectations, add-ons, and the approved scope.

Basic Maintenance

Starting at$35/month

Simple websites

A dependable starting point for websites that need routine upkeep and basic ongoing support.

Synistar-managed hosting when applicable
Domain and DNS support when managed by Synistar
Weekly WordPress, plugin, and theme updates
Weekly backups when supported by the site setup
Weekly performance reporting when available
Basic content update allowance defined by plan

Ask About Basic

Advanced Maintenance

Starting at$50/month

More oversight

Stronger monitoring and faster support consideration for websites that need closer attention.

Everything included in Basic
Stronger monitoring consideration
Faster response priority
Expanded support consideration
More advanced backup support when available
More advanced troubleshooting consideration

Ask About Advanced

Custom Maintenance

Built around your siteQuoted

Most flexible

A custom monthly plan for ecommerce, heavier updates, SEO, email, business profile support, and advanced technical needs.

Custom hosting, domain, DNS, and email mix
Updates, backups, monitoring, and reporting
Defined monthly content tasks
SEO or business profile support when approved
Ecommerce and premium plugin support
Priority support based on approved scope

Build a Custom Plan

THE CARE SYSTEM

The work behind a healthy website.

Your approved plan determines exactly what is included. These are the areas Synistar can manage as part of ongoing maintenance.

01

Updates

WordPress core, plugin, and theme updates intended to keep the website current and compatible.

02

Backups

Weekly backups when supported by the hosting setup, with frequency adjusted when the approved plan requires it.

03

Monitoring

Basic security awareness, update checks, hosting indicators, uptime checks, and general website condition review.

04

Troubleshooting

Basic help with display issues, plugin conflicts, hosting problems, DNS concerns, and website-related technical issues.

05

Content Updates

Small updates to existing content, images, links, menus, buttons, business hours, files, and approved sections.

06

Infrastructure

Hosting, domain, DNS, renewal, and account coordination when those systems are managed by Synistar.

MONTHLY CONTENT TASKS

Small changes should not require a new project every time.

Custom plans may include a defined number of small content update tasks each month. The task limit is stated in the approved plan or invoice.

Request a plan recommendation

Text editsImage swapsBlog uploadsMenu updatesButton changes Link updatesBusiness hoursFile replacementsMinor layout changesSmall metadata updates

SUPPORT EXPECTATIONS

A clear path when you need help.

Response time means when we review and respond to the request. Completion time may vary based on scope, access, testing, third-party support, and whether separate quoting is required.

STANDARD REQUEST2–3 business days

Text edits, image swaps, link updates, small layout changes, and general support questions.

PRIORITY REQUESTWithin 1 business day

Available when priority support is included in the approved plan or otherwise approved by Synistar.

URGENT ISSUEAs soon as reasonably possible

Timing depends on severity, access, payment status, technical complexity, and third-party systems.

OPTIONAL ADD-ONS

Add the support your business needs.

Add-ons may be monthly, one-time, or separately quoted depending on the service and approved scope.

Email ManagementMailbox setup, DNS records, troubleshooting, and provider coordination.

SEO SupportMetadata, keyword tracking, local improvements, reporting, and technical review.

Blog SupportUploads, formatting, images, metadata, organization, and publishing help.

Newsletter SupportCampaign setup, template updates, formatting, and promotional announcements.

Ecommerce Product UploadsProducts, images, descriptions, prices, categories, and basic formatting.

Business Profile SupportHours, services, photos, listings, profile updates, and related online presence tasks.

GOOD MAINTENANCE NEEDS CLEAR SCOPE

Maintenance handles upkeep. New development is quoted separately.

USUALLY MAINTENANCE

Existing text and image changes
Routine software updates
Backups and monitoring
Minor formatting adjustments
Basic troubleshooting
Existing page upkeep

USUALLY A NEW QUOTE

New pages or major new sections
Full redesigns or new visual direction
New forms, booking systems, or integrations
Ecommerce setup or major store changes
Custom coding or plugin development
Malware recovery or major emergency repair

GETTING STARTED

From website review to active support.

01

Review

We review your website, hosting, support needs, update frequency, and technical setup.

02

Recommend

We recommend Basic, Advanced, or a Custom Maintenance Plan based on the actual need.

03

Approve

Your monthly price, included services, task limits, response expectations, and billing date are documented.

04

Maintain

Service begins after the first invoice is paid and the required access has been provided.

KEEP YOUR WEBSITE OFF THE BACK BURNER

Let Synistar handle the upkeep.

Tell us about your website and how much support you need. We will recommend the right plan and prepare a clear monthly quote.

Get a Maintenance Quote

Maintenance plans are billed monthly and renew automatically unless canceled according to the approved terms. Starting prices and included services may vary by website, hosting setup, technical complexity, add-ons, and written scope.

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